Sherman, Texas — Texas Attorney General Ken Paxton has opened an investigation into the ticketing company StubHub after residents across the state reported paying for FIFA World Cup tickets that were later cancelled or never delivered.
The probe, announced July 3, follows a wave of consumer complaints from fans in Texas host cities and beyond who said the resale platform cancelled their orders days or even hours before kickoff. The company has pointed to what it described as transfer difficulties on FIFA's own ticketing system, though the attorney general's office said the complaints suggest a wider problem.
Sherman, part of the Sherman-Denison region in North Texas, sits roughly 60 miles north of the Dallas-Fort Worth metroplex. Its residents travel to Dallas for major events including World Cup matches.
Paxton's office described the pattern as one in which sellers list seats they may not actually hold, accept payment, and then cancel when delivery falls through. Texans who bought World Cup tickets through StubHub and did not receive what they paid for are being urged to file complaints with the Consumer Protection Division.
"My office is investigating reports that StubHub is failing to deliver tickets that Texas fans have rightfully purchased," Paxton said. "If StubHub is ghost ticketing Texans out of that experience, my office will use every tool available to hold them accountable."
